FAQs

❓ FAQs (Frequently Asked Questions)

Q: Do you offer Cash on Delivery (COD)?
A: Yes! We offer Cash on Delivery across Pakistan.

Q: How long will my order take to arrive?
A: Orders are usually delivered within 3-5 working days in Pakistan. Delivery to remote areas may take 6-7 days.

Q: Do you offer exchanges or returns?
A: Yes, you can request an exchange within 7 days of receiving your order. Please ensure the product is unused and in its original condition.

Q: How can I contact customer support?
A: You can reach us through our Contact Us page, WhatsApp, or by emailing us at theshoesandchappal@gmail.com.

Q: Do you ship internationally?
A: Currently, we only deliver within Pakistan.

Q: Are your products handmade?
A: Yes — all our Peshawari Chappals and traditional footwear are handcrafted by skilled artisans in Khyber Pakhtunkhwa.